Overview
Urban India suffers from a massive disconnect between citizens and local government. Small tasks like finding information to contact your local civic agency become an ordeal. The fragmentation between urban bodies and departments and the lack of formal avenues for citizens to participate in local governance further complicates the situation.
IChangeMyCity (ICMYC) addresses this problem by being a seamless bridge between government and citizens. With technology, ICMYC enables urban communities to engage and collaborate online on pressing matters in their neighbourhood and become change agents through civic action.
Approach
As a hyper-local digital platform, IChangeMyCity (ICMYC) addresses three aspects of urban governance; participation, accountability and transparency. We have developed user-friendly mobile apps across Android, iOS and Windows platforms for multiple stakeholders with different needs.
ICMYC Citizens Mobile App
This app allows citizens to connect with the appropriate government authority to:
- Post a complaint by addressing specific civic grievances
- Upload photos of the issue and confirm the exact location via embedded Google maps
- Vote on existing complaints to highlight their urgency
- Communicate with their ward engineers directly in real-time
ICMyC Engineer App
This app is created exclusively for engineers working in municipal corporations across India. The engineers can:
- Post a complaint by addressing specific civic grievances
- Confirm the exact location of issues via embedded Google maps
- Upload photos of resolved issues
- Communicate with citizens directly and address issues in real-time
ICMyC Agency App
This app enables heads of civic agencies such as the commissioner of BBMP, BWSSB, BDA, BESCOM etc., to:
- View profiles of users registering complaints
- Access dashboards that show the complaint locations, categories, details and status of registered complaints
- Acknowledge the complaint
- Track complaint redressals
- Track the performance of officials and engineers responsible for fixing the issues across wards
- Track complain redressals
ICMyC Citizen’s Website
This is a civic action platform that provides news/information on civic issues, celebrates heroes in the city striving to make a difference, and offers a map-based tool to view one’s ward, political boundaries, elected representatives, polling parts, and nearest local civic agency.
The site also helps people find out their quality of life, voter information, and local groups working on improving urban quality of life.
Local Interventions
We have also built applications in partnership with local governments across various cities in India for particular regions.
Nidaan 1100 | Chhattisgarh
Citizens of Chhattisgarh can connect with a municipal engineer in their neighbourhood to resolve civic issues
Nidaan | Raipur
Citizens of Raipur can connect with a municipal engineer in their neighbourhood to resolve civic issues
Parivartan | Solapur
Built in partnership with Solapur Municipal Corporation, the app allows citizens to post cleanliness related issues in their neighbourhood for resolution.
Key Features Of Icmyc
The platform has a unique methodology where each complaint is mapped to the ward and sent to the civic agency. The engineer in charge of the area takes up the complaint.
This feature allows for an objective measure of the quality of life experienced by citizens at the hyper-local level in Bengaluru.
This feature helps the elected representatives and citizens communicate the issues plaguing the wards and constituencies. This platform assists the elected representatives to view the complete list of grievances in their constituency, forward complaints to respective agencies for resolution, filtering complaints according to date, and communicating directly with the complainants. Elected representatives can understand their constituency through spatial and non-spatial data and regularly interact and engage with the constituency. For the citizens, it makes all the information available in the public domain in one place.
Made spatial data more relevant, contextual, and available to all users.
The site provides an optimal viewing experience – easy reading and navigation with minimum resizing, panning, and scrolling – across a wide range of devices (from mobile phones to desktop computer monitors)
Our Impact
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