The Prime Minister of India launched the Swachh Bharat Mission on 2nd October 2014 to accelerate efforts in focusing on sanitation and achieving universal sanitation coverage. Janaagraha, in partnership with the Swachh Bharat Mission of the Ministry of Urban Development of the Government of India, developed the Swachhata mobile app and www.swachh.city. As a fourth-generation complaint redressal mobile and web platform, it is a quantum leap in how Municipal Corporations in India are redressing complaints and grievances. This solution is for all the 4041 towns and cities of India. The Swachhata application fuses a time-tested complaint redressal platform with the opportunity for citizens to work together on health/sanitation issues with community-centric features to vote on complaints and share them with other concerned citizens to comment on the ongoing work.
Approach
Swachhata consists of an app, a web portal and a scalable platform that has created an extended and engaged network connecting citizens, municipal engineers, municipal officers & administrators.
Swachhata Citizen App
We launched the app in 2014 to enable citizens to report issues and register their complaints about health/sanitation issues in their locality. The concerned city corporation views the problem and assigns a particular ward sanitary inspector to address the issue. The app is available for download in English and eight additional regional languages.
Swachhata Engineer App
This app is developed exclusively for municipal engineers to resolve citizen grievances. The app will display complaints assigned to the sanitary engineer which require attention. Post resolution, the engineer can post proof of completion of work with images. The status will be notified to the citizen and reflected in the Swachhata-MoHUA app.
Swachh City
This web portal is designed for municipal officers. Every municipality is provided with a unique login to view the status and details of complaints in a single dashboard and assign complaints to engineers. Visit Site
Swachh Manch
This public portal enables citizens, ULBs, municipal corporations and administrative units to create events, posts, feeds, and manage organisations and improve active citizenship by acquiring citizens as volunteers in making India free of plastics. Visit Site
Coming Soon
SBM Councillor App
This app is designed for municipal councillors to view civic grievances, facilitate work, view dashboards and listings for the ward by agency, grievance type and status of closure. The councillors can directly connect with citizens who report community sanitary issues and address the cases in real-time.
Outcome
We engage communities through this interactive platform to build responsible communities. This is a huge leap for citizen participation and civic engagement in India.
Our Impact
How It Works
Any citizen can register with mobile numbers and OTP. Civic bodies have specific logins pre created to access the platform.
Photographs of civil issues can be clicked and easily uploaded using extensive, in-built categories.
Automatic geo-tagging for the location of the grievance.
Users can also vote up on urgent issues posted by other citizens to draw attention.
Comments can be posted on the work completed. The engineer can post the status of the work done with proof of completion.
When resolved, the issue status is updated in the app. Notification is sent to the citizen and to the people who voted on the issue.
Swachhata 2.0 Citizen App:
We relaunched an updated Swachhata app in 2021 with two new features and an engaging new design
Show/Report Yellowspots
Yellow spot is a term for public urination spots. This feature enables citizens to report the yellow spots in their vicinity and will help eliminate such spots.
Rate Public Toilets
This feature will enable citizens to view and rate the quality of public toilets they have used in nearby areas. In addition, the app allows citizens to highlight sanitation gaps.
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